Our Service

Need to check your Delivery time window? Need help with a Warranty claim? Can't wait to send us some feedback? We hope you will find the answers you are looking for here.

Delivery Information

Read about how to prepare for your in-home delivery.
Delivery Info

Pick-Up Information

If you plan to pick up your products at a Sleep Experts warehouse or at one of our stores, you’ll find information and directions here.
Warehouse or store pick-up information

Warranty Information

As a service to you, Sleep Experts will support the manufacturer's warranty on your bed. If you need to submit a claim, we will serve as your advocate during the warranty process.
Warranty Information

Exchange Policy

We've created a Love Your Mattress Guarantee™. That means if you don't love the mattress you buy from us, you have the ability to exchange it for one you will love.
Love Your Mattress Guarantee

Frequently Asked Questions

Browse our FAQs to see if we can answer your questions here.


We want to hear from you so we can continue to improve on our mission to exceed your expectations. Submit your feedback here, and your message will be sent directly to our executive management team.
Executive feedback form

Contact Us

If you have specific questions about your order, please contact the store where you bought your bed. You can find the store nearest you through our Store Locator. For other questions, get in touch with an expert here. Contact Us