Customer Service

Delivery Information

We believe we have the best delivery team in the business. They are trained to provide the same exceptional service in your home that you receive in the store. We promise to arrive within your three-hour time window and to treat you and your home with the respect you deserve. If you are not completely satisfied with your delivery experience, we will refund your delivery fee. Call it guaranteed respect.

Free Mattress Removal and Recycling

When you receive delivery of your Sleep Experts mattress, you can help us Share the Gift of Sleep with a family in need. Let us remove your old mattress at no cost to you, and we'll recycle it for donation to a local shelter.

Preparing for your Delivery

To help our delivery team serve you best, please prepare for your delivery by following these steps:

  • Please verify the address and the phone numbers on your invoice are correct.
  • Please plan to be home during the agreed-upon three-hour time window.*
  • Please clear a wide path to the room and remove any breakable objects along the delivery path. Our delivery team will ask you to sign a release if they determine there is a possibility that delivery could pose risk to your valuables.
  • If we are taking your old mattress set away for donation, please strip the linens and detach the headboard and/or footboard.
  • Sleep Experts Insurance allows for us to move one piece for every piece you are purchasing. If the delivery team must move additional pieces extra charges may apply.
  • We must be able to pull up next to the delivery address. Our trucks are 13'x6" high and any trees, gates or overhangs that prevent us from getting within 50' of your door will require the customer to provide a means of transporting merchandise to the delivery address.

*If you are not at home during your scheduled time stop, it may result in a redelivery charge. The person receiving delivery must be an adult 18 years or older.

If you have any questions at all about your delivery, please call the store you purchased your mattress from. View a list of the locations and phone numbers. Or you may call our warehouse for assistance.
Dallas-Fort Worth Warehouse:972-428-0064
Austin Warehouse:512-383-8396