Warranty Information

Warranty Processing - Serving as Your Advocate

One of the most valued services we provide at Sleep Experts is to support the manufacturer's warranty that comes with your product. If at any time during the warranty life of your product. you have a warranty-related issue, Sleep Experts will serve as your advocate and intermediary in the warranty process.

To ensure that your issue is handled quickly and effectively, please follow the steps below:

1. Read about your Warranty - To find out if your issue is covered under the manufacturer's warranty, please refer to the manufacturer's warranty card provided with your product or click here to view the specific warranties from each of our vendors:
   • IBC
   • King Koil
   • Kingsdown
   • Lady Americana
   • Laura Ashley
   • Leggett and Platt
   • Nature's Sleep
   • Serta
   • Simmons (World Class, Classic and Beautyrest)
   • Simmons ComforPedic
   • Sleep Designs
2. Warranty form - Once you have reviewed the warranty policy for the product in question, if you believe that your issue is covered under the warranty, please be sure to fill out all the information and provide as many specifics as possible so we can effectively and efficiently handle your potential warranty issue.
   • Tempur-Pedic - For all issues with Tempur-Pedic, contact the manufacturer directly at (800) 821-6621
   • Comfortaire - For all issues with Comfortaire, contact the manufacturer directly at (800) 759-0594

   Stains
   Note: If your mattress is stained, this will most likely invalidate your warranty with the manufacturer. If you have a stain on your mattress and you purchased fabric protection or a mattress protector from Sleep Experts, please refer to the contacts below to follow the process to handle the claim through the fabric protection manufacturer directly:

   • Ultra-shield Fabric Protection (800) 866-9636
   • Genie-B Mattress Protector mattress pads (469) 574-1159
   • Guardmaster Mattress Protectors (800) 545-7125
3. Processing your Claim - When we receive your completed form, we will consult with the manufacturer representative to review your issue. If the manufacturer needs further information to process your claim, we may contact you to schedule a visit by a third-party inspector. Once a final determination has been made, we will contact you in writing.